ImproMed is a Covetrus practice management system that straddles on-premise and cloud without fully committing to either. Digitail is a purpose-built AI-native cloud platform that brings your operations, communication, and reporting together in one place.
• Pet parent app, two-way chat, and telemedicine built in
• Automated reminders, online booking, and internal messaging included
• Native inventory management and integrated payments
• One platform, one login, one bill
• Clean navigation with minimal clicks
• Workflows follow how your clinic actually operates
• New team members get productive in one shift
• No manuals, codes, or shortcuts to memorize
• AI SOAP dictation and automated discharge notes
• AI-powered intake forms and patient history summaries
• Treatment plan suggestions and voice-to-invoice
• 20+ AI workflows
• In-house migration from 30+ PIMS
• Dedicated workflow consultant and personalized staff training
• 99.99% uptime, dual-server redundancy
• 24/7 support after go-live
ImproMed offers both on-premise and cloud versions, but neither includes built-in AI, a pet parent app, or modern client engagement tools. Users also report frequent stability issues including crashes and lag. Digitail is a fully cloud-native platform with 99.99% uptime, 20+ built-in AI workflows, a native pet parent app, and real-time reporting. Everything runs on modern infrastructure designed for reliability and speed.
Yes. Digitail includes 20+ AI workflows built directly into the platform. Tails AI powers SOAP dictation, automated discharge notes, patient history summaries, intake form pre-population, treatment plan suggestions, and voice-to-invoice. These tools save an average of 70 minutes per DVM per day and reduce missed charges. Every AI feature is tested in real clinics before release.
Migrating off ImproMed means leaving behind server maintenance and the stability issues many users report. Digitail’s in-house team extracts your data, cleans it, validates it in a testing environment, and supports go-live. A final snapshot is included, and your data arrives as searchable records ready to use on day one.
ImproMed may still work for practices that prefer on-premise deployment, are deeply integrated into Covetrus’s ecosystem, and don’t need built-in AI or modern client engagement tools.
Digitail is ideal for GP clinics, mobile practices, de novos, and multi-location groups that want a reliable cloud platform with built-in AI, real-time reporting, and tools that reduce admin burden. If you run a high-volume specialty or urgent care clinic, Digitail may not be the best fit.
